Your rug is a unique and valuable investment and we treat it as such. When we get your rug, an experienced technician carefully examines it for any pre-existing conditions. We identify any issues such as stains and odors, as well as check your rug for wear and damage.

Your rug can hold many pounds of dry soil before it will appear dirty. It may also have stubborn pet hair clinging to the fibers. Before your rug is submerged in water, we remove the dry soil and other particles with an upright vacuum cleaning that shakes the soil from the rug's foundation. We also take care of any necessary dry and pre-spotting

We first test your rug for color-fastness and then we submerge it in cold water. If your rug has fringe, it is first scrubbed by hand and rinsed. A mild cleaning solution is then gently agitated on the body of the rug with a soft, nylon brush. Then your rug is rinsed with a mixture of compressed air and water, similar to a Jacuzzi, to remove any deeply embedded soil. Following another cold water rinse, your rug is run through a rubber roller wringer to gently squeeze the water from the rug. At this point, all the cleaning solution and dirt have been released from your rug.

This process begins by simply laying your rug flat for several hours. The nap of your rug is brushed down with a soft, nylon brush and the fringes are combed. After this drying phase, your rug is then hung in a temperature controlled dry-room. We use air movers and over-head fans to help facilitate the drying process. Rest assured that we do not use high heat as it can damage your rug.

Once your rug is completely dry, it is taken down for a final inspection. Any minor repairs that were ordered during the pre-inspection stage are performed at this time. After the rug passes inspection, it is groomed a final time before being rolled and wrapped in Kraft paper for pick-up or delivery.